Protecting your privacy
dbdok's commitment

Welcome to dbdok. Our privacy policy is a transparent agreement with you — where we clearly explain what information is collected from you, how that information is used, and what steps we take to protect your privacy.

Dbdok is one of Bangladesh's most trusted online gaming platforms. We believe that creating a secure digital environment is our primary responsibility. From the moment you register on dbdok through every gaming session, we follow world-class technology and policies to ensure your privacy.

This privacy policy applies to the dbdok website and all related services. By using dbdok's services, you are deemed to have automatically consented to this policy. If you have any questions or objections, contact our support team.

Dbdok collects information from you in various ways. However, we only collect what is truly necessary to provide our services. Below are the details of our information collection methods.

Information Collected at Registration:

• Full name & date of birth (for age verification)
• Email address and mobile number
• Residential address & country
• Preferred Currency & Language Settings

Information Collected for Identity Verification (KYC):

• Copy of National ID or Passport
• Selfie photo or live verification
• Proof of Address (utility bill, etc.)
• Proof of Payment Method

Automatically collected data:

• IP address and device information
• Browser type & operating system
• Time spent on site & pages visited
• Game History & Betting Records
• Login time & location data

Dbdok uses the information collected from you only for specific and legitimate purposes. We never sell your information commercially to third parties. Below are the main purposes for which information is used:

• Service delivery: To manage your account, process transactions, and ensure gaming services.
• Identity Verification: To complete the KYC process and prevent fraud, money laundering, and underage access.
• Contact: To keep you informed about important updates, promotional offers, and account-related matters.
• Security: To detect unusual activity and keep your account secure.
• Responsible Gaming: To analyze gaming behavior, identify potential addiction risks, and implement protective measures.
• Platform Improvement: To analyze user experience and improve service quality.
• Legal obligations: To meet regulatory requirements and comply with legal obligations.

At dbdok, we use international-standard cybersecurity technology to store your information. Our servers are monitored 24/7 and any unusual activity is automatically detected.

Our security technology:

• 256-bit AES encryption — military-grade data protection.
• SSL/TLS certificate — all data transmission is encrypted.
• Two-Factor Authentication (2FA) — an extra layer of security for account login.
• Firewall and intrusion detection systems.
• Regular security audits and penetration testing.
• Data Backup — stored across multiple secure locations.

Data Retention Period:

• Active account data is retained for as long as the account remains open.
• Even after account closure, information may be retained for up to 5 years if legally required.
• KYC documents are stored in accordance with regulatory guidelines.
• Marketing data is deleted within 30 days of consent withdrawal.

Dbdok does not sell your personal information and does not share it with third parties without authorization. However, in certain specific circumstances, limited information sharing may be necessary:

• Payment Processor: Only the necessary information is shared with mobile banking or payment gateway providers to complete transactions.
• Game Provider: Minimal data may be shared with licensed game providers to ensure proper gameplay.
• Law enforcement agencies: In the case of court orders or legal obligations, information may need to be provided to relevant authorities.
• Fraud Prevention Agency: Limited cooperation with industry-recognized bodies to prevent money laundering and fraud.

In each of the above cases, before sharing information, it is ensured that the relevant party also follows the same standard of privacy policy. All parties contracted with dbdok are bound by strict confidentiality agreements.

The dbdok website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential cookies: To maintain login sessions and security — these cannot be disabled.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics cookies: To understand site usage — collects anonymous statistics.
• Performance Cookies: To monitor page loading speed and identify technical issues.

You can control cookies from your browser settings at any time. However, disabling essential cookies may disrupt some site functionality.

Under dbdok's privacy policy, you enjoy the following rights. Contact our support team at any time to exercise these rights.

• Right to Access Your Data: You can request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can receive your information in an easily readable format.
• Right to withdraw consent: You may withdraw consent for marketing communications or optional data processing at any time.
• Right to complain: If you believe our privacy policy has been violated, you can file a complaint with the relevant regulatory authority.

We initially process any request from you within 48 hours and provide a final resolution within a maximum of 30 days.

Dbdok strictly prohibits access to anyone under 18 years of age. Our privacy policy completely prohibits the collection or processing of minors' information.

• Age verification is mandatory at the time of registration.
• The KYC process verifies age proof documents.
• If a minor is suspected, the account is immediately suspended.
• Any data collected from a minor will be deleted immediately upon discovery.

Dbdok reserves the right to update this privacy policy as needed. We will notify you in advance of any significant changes.

• For major changes, you will be notified 30 days in advance via email or in-app notification.
• Minor updates will be posted as a notice on the website.
• If you do not agree to the updated policy, you will have the option to close your account.
• The date of each version will be noted at the top of the policy.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: [email protected]
• Response time: Within 48 hours at most
• Office hours: 7 days a week, 24 hours a day

You can find more details on our also on the FAQ page Find answers to common questions.